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Frequently asked questions
TradeNav FAQ
TradeNav is Santova’s cloud-based easy-to-use order management system, providing the latest supply chain management application software exclusively to Santova clients.
TradeNav assists in unlocking supply chain data, enabling visibility, transparency and accurate real-time tracking functionality. TradeNav is accessible via the Santova App, which offers live shipment tracking and progress alerts, electronic document distribution and live chat support.
1. Become a client of Santova
2. Request access to TradeNav by contacting your Santova Representative directly, alternatively email us at systems.support@santova.com(mailto:systems.support@santova.com?subject=TradeNav Registration Request)
3. Recieve the confirmation of registration email and activate your account
4. Login to TradeNav at www.tradenav.net(http://www.tradenav.net)
Yes! Documents can be accessed from the shipments specific details. Please review the Shipment Details (javascript:void(0))page to assist with navigaion to documents section on the TradeNav app.
If available, the below documents may be downloaded from TradeNav:
• ATR Cert
• Arrival Notification
• Bill of Entry
• Booking Confirmation
• Cargo Tracking Note
• Carnet
• Certificate of Origin
• Certificate of Analysis
• Commercial Invoice
• Dangerous Goods Declaration
• Dangerous Goods Note
• Euro1
• House Waybill
• Insurance Certificate
• Landed Costings
• Packing List
• Photos after Loading
• Phytosanitary Certificate
• Proof of Delivery
• Shipping Advice
The use of Tradenav is subject to Terms of Use which you can access here.(https://www.santova.com/tradenav/) Other services such as Santova Logistics or Santova Express services, provided by the various Santova Group entities around the globe, are subject to Standard Trading Conditions / Standard Terms of Contract which you can access here.(https://www.santova.com/about-santova/standard-terms-of-contract-standard-trading-conditions/)
Santova takes the upmost care in ensuring data security and privacy. For more information, please review the Santova Group Data Privacy Policy.(https://www.santova.com/legal/Santova%20Group%20Data%20Privacy%20Policy.pdf)
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